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Samer Hany

Operations Systems & Workflow Automation

Connect the handoffs, data, and tools that keep a workflow moving, so information is captured once and the current state is easy to see.

Established businesses where the same information is entered more than once, work is coordinated across scattered channels, and nobody can see the current state without asking someone.

Describe your process

From fragmented workflow to one visible operation

  1. 01

    Work arrives

    Requests, orders, emails, and source data

    then

  2. 02

    One record

    Validated information with a clear owner

    then

  3. 03

    Connected flow

    APIs, rules, notifications, and approvals

    then

  4. 04

    Visible state

    Current status and reporting without chasing

Useful tools stay in place. The system removes the repeated entry and invisible handoffs between them.

Solutions

Common starting points

  • The same details re-entered across several spreadsheets and systems
  • Reports assembled by hand from several systems and whichever spreadsheet is current
  • Work coordinated over email, messaging, and phone with no shared record
  • Approvals and handoffs that depend on someone remembering to chase
  • Tools that each hold part of the truth and none of it completely

You may recognize this if

  • The same information is typed into three places, and eventually two of them disagree.
  • Status depends on asking the right person rather than looking somewhere.
  • Errors surface downstream, often at the point where they cost the most.
  • Growth would mean hiring people to do coordination rather than work.
  • Handoffs stall because nobody is told the previous step finished.

What you end up with

  • Information is captured once and read everywhere it is needed.
  • Validation catches problems at entry instead of in a customer's invoice.
  • The current state of any job is visible without asking anyone.
  • Notifications reach the right person when something needs them.
  • The tools your team already trusts keep working, connected rather than replaced.

Usually delivered as

  • Automated system

    Background software that connects tools, moves information, and keeps the process running.

  • Web application

    A place for your team, an expert, an administrator, or your customers to do the work.

  • AI agents

    Agents that interpret information, use tools, and handle clearly defined tasks, standalone or inside another system.

Most projects combine at least two. I will recommend the right mix after I understand the process.

A real example

Food and produce distribution · United States

The same order details were being entered by hand into several disconnected spreadsheets, and every report was assembled manually from whichever copy happened to be current.

95%+ reduction

How I approach it

Follow one real job end to end

I trace an actual order or request from arrival to completion, recording every point where its details are written down again. The duplication is almost always the root cause.

Integrate before replacing

The spreadsheets and tools your team relies on are rarely the problem. Keeping them connected means adoption does not depend on abandoning everything on day one.

Phase around operations, not around the codebase

The business cannot stop while this is built. Phases are sequenced so each one delivers something usable without breaking what is already running.

Automate the routine, escalate the unusual

High-volume, low-risk decisions get automated. Anything with a real consequence goes to a person, with the context needed to decide quickly.

What is included

  • A custom internal portal shaped around how the work actually runs.
  • Integrations with your accounting, workspace, CRM, and communication tools.
  • Role-based access so each part of the team sees what its job requires.
  • Automated notifications and escalations across email, Slack, or SMS.
  • Real-time operational reporting drawn from live data.

Investment

Implementation

$20,000 to $50,000

Projects start at $10,000 and most land in this range. Cost moves with scope, integrations, and how much of the existing logic is documented.

Solution Blueprint

$1,500 to $3,000

Scope, architecture, risks, and a phased plan. Credited toward implementation when work starts within 30 days.

If the path is clear, we can go straight to implementation. If it is not, the Blueprint is the cheaper way to find out what you are actually buying.

What partners say about this kind of work

“Samer was the only one who truly took a deep dive into the process we were hoping to automate. He studied the files and asked questions that showed he fully grasped every detail.”

Victor G.

“He often envisions a more elegant solution than yours. Your challenge is to understand what he's suggesting and why it's better.”

Simon L.

Describe your version of this.

No specification needed. A plain description of how the work gets done today is the most useful thing you can send.

Describe your process